[Sender’s Address]
No. 27, Mission Road,
Benin City, Edo State.
23rd September, 2025.
The Manager,
God’s Time Transport Company,
Benin City, Edo State.
Dear Sir,
COMPLAINT ABOUT POOR SERVICE OF YOUR DRIVERS
I am compelled to write to you concerning the unpleasant experiences that passengers, including myself, have recently encountered with some of your company’s drivers. While your transport company has earned a reputation in the past for reliability and safety, the conduct of certain drivers in recent times has been disappointing and calls for urgent corrective action.
Sir, I frequently travel with your company from Benin City to Lagos, and on several occasions, I have noticed unprofessional behavior from some of your drivers. To begin with, many of them drive recklessly, ignoring speed limits and overtaking dangerously on highways. This has often caused panic among passengers who feel that their lives are at risk. In fact, during my last trip, the driver ignored passengers’ pleas to slow down and narrowly avoided a serious accident.
Secondly, punctuality has become a major issue. Passengers are often made to wait for long hours because drivers either arrive late or delay departure while waiting for the buses to be completely filled. This lack of regard for passengers’ time has caused many people to miss important appointments.
Furthermore, the attitude of some drivers towards passengers leaves much to be desired. Instead of treating passengers with courtesy, they respond rudely to questions or complaints. It is disheartening that customers who pay for services are treated with little respect and consideration.
Sir, if these issues are not addressed urgently, your company risks losing the confidence and patronage of loyal customers who may be forced to turn to other transport providers. It is for this reason that I suggest the following measures:
- Drivers should undergo regular training on road safety and customer relations.
- A strict disciplinary policy should be enforced against reckless driving and lateness.
- Supervisors should be assigned to monitor drivers’ behavior and ensure compliance with company standards.
- Passengers should be provided with a feedback channel to report misconduct without fear of victimization.
I am convinced that if these measures are implemented, your company will restore its good image and continue to be the preferred choice for travelers.
I kindly appeal to you to give this matter the urgent attention it deserves. Thank you for your cooperation.
Yours faithfully,
(Signature)
Osaro Efe
What Examiners Want to See
- Formal Letter Format – address, date, recipient’s details, subject, and proper closing.
- Clear Complaint – examiner expects detailed description of the poor service.
- Specific Examples – reckless driving, lateness, rudeness.
- Polite but Firm Tone – complaint should not sound insulting.
- Suggestions for Improvement – practical and realistic solutions.
- Good Organization – problem → examples → consequences → solutions → appeal.
- Adequate Length – 450+ words with depth.
Tips for Students
- When writing complaints, describe specific issues clearly (not vague statements).
- Use a formal tone even though you are dissatisfied.
- Always provide solutions, not just complaints.
- Show concern for both passenger safety and the company’s reputation.
- End with a respectful appeal for action.